Shipping policy

Shipping Policy

Last updated: 11/1/2024

Thank you for shopping with Born On The Block! We are committed to providing you with high-quality products and exceptional customer service. Please read our Shipping Policy carefully to understand how we handle shipping for our products.

1. Order Processing and Fulfillment

1.1 Processing Time

• Fulfillment Time: All our products are made on-demand once you place an order. Fulfillment typically takes 2-7 business days for apparel products and 2-5 business days for non-apparel products.

• Business Days: Orders are processed Monday through Friday, excluding holidays.

1.2 Order Confirmation

• After placing your order, you will receive an email confirmation. This means we’ve received your order in our system and pre-authorized your credit card for the purchase.

2. Shipping Times and Methods

2.1 Estimated Shipping Times

• Domestic Shipping (USA): Once fulfilled, orders are shipped and typically delivered within 3-4 business days.

• International Shipping: Delivery times vary by destination and can range from 5-20 business days.

2.2 Shipping Carriers

• We use a variety of shipping carriers, including USPS, FedEx, DHL, and others, depending on the destination and shipping method selected.

2.3 Shipping Methods

• Standard Shipping: Cost-effective option with average delivery times.

• Express Shipping: Faster delivery at an additional cost.

3. Shipping Rates

3.1 Calculation of Shipping Costs

• Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in the order.

• Free Shipping Offers: Occasionally, we may offer free shipping promotions. Please refer to our website banners or promotional emails for current offers.

4. Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

• Tracking Availability: Tracking information may not be available for international shipments to certain countries.

5. Customs, Duties, and Taxes

5.1 International Orders

• Your order may be subject to customs fees, import duties, and taxes (including VAT), which are incurred once a shipment reaches the destination country.

• Customer Responsibility: [Your Store Name] is not responsible for these charges if they are applied and are your responsibility as the customer.

6. Shipping Address Accuracy

• Please ensure all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Undeliverable Packages: If a package is returned due to an incorrect address, we will contact you for an updated address. Additional shipping fees may apply.

7. Lost, Stolen, or Damaged Packages

7.1 Lost or Stolen Packages

• Born On The Block is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

• Assistance: Upon inquiry, we will confirm delivery to the provided address and share tracking information for the customer to investigate.

7.2 Damaged Packages

• If your order arrives damaged, please email us within 7 days of receipt at orders@brandrobear.com with photos of the damaged item and packaging. We will work with you to resolve the issue.

8. Returns Due to Unclaimed Packages

• Unclaimed Packages: If a package is unclaimed and returned to our facility, you will be responsible for the cost of reshipping the package.

9. Delivery Delays

• Possible Delays: Delivery times are estimates and not guaranteed. Delays can occur due to factors outside our control, such as customs processing, natural disasters, or carrier delays.

• COVID-19 Impact: Please note that fulfillment and shipping times may be longer than usual due to the ongoing COVID-19 pandemic.

10. Multiple Shipments

• For orders containing multiple items, products may be shipped separately to expedite delivery. You will not be charged additional shipping fees for split shipments.

11. Shipping Restrictions

• PO Boxes and APO/FPO Addresses: Shipping to PO Boxes and APO/FPO addresses may have limitations and extended delivery times.

12. Contact Us

If you have any questions or concerns about your order, please contact us:

• Email: orders@brandrobear